Terms, GDPR, Cookies

Terms, Cookies, GDPR

Prices

At Impressions Crafts, we try to keep are prices low and increases to a minimum, but reserve the right to apply price increases passed on to us by our suppliers, where necessary.

Warranties

Goods are usually covered against defects in manufacture for 12 months. Details of these are contained with the packaging.

Undelivered goods

Under UK law, you are entitled to a cooling off period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days, following the day of receipt for a full refund on all charges other than postage. Goods must be returned new and unused. Where goods are supplied in sealed packs or containers they must be unopened. The cost of and safe return of the goods is the responsibly of the customer. You are advised to obtain proof of postage from the post office. We are not responsible for the loss of any items during transit.

Faulty goods

In the unfortunately event of faulty goods being received, please contact us immediately to arrange their return. They must be returned to us or we must be informed of the return within 7 days of receipt. You original postage costs incurred in the return of faulty goods will be refunded. We can not be held liable for goods lost in transit whilst being returned to us. We recommend that goods are returned by Recorded Delivery to ensure safe receipt. This does not affect your statutory rights. Any customer returning goods within seven working days is entitled to a full refund and the initial delivery charge, under the Distance Selling Regulations.

Accuracy

At Impressions Crafts we have used reasonable care and skill in compiling the content of this site and we accept no reasonability or liability for inaccuracy, errors or omissions. We also accept no responsibility or liability for any damage or injury to persons or property arising from the use of any instructions.

All original content and images on this website are protected by copyright to their respective owners as indicated on the website. They may not be used in whole or part without the prior consent of the copy write owners.All products sold by Impressions Crafts are copyright by the companies who produce them. Usually no other reproduction is allowed without written permission from the copyright owners. Any queries or questions please Contact us for more information Your Statutory rights are not affected by any of the following terms and conditions.

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION:

1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND

2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.

Impressions Crafts a company registered in England and Wales under company number 541822p and with our registered office at April Cottage Lower Road, Hookgate. Staffordshire TF9 4QJ ("We" or “Us”) are committed to protecting and respecting your privacy. For the purpose of this Policy, Impressions Crafts ltd is the data controller and where applicable, the data processor of your information.

This Policy together with any other documents referred to on it sets out the basis of:

What personal data we collect and why

What we do with your personal data

How we secure your personal data How you can change or delete your personal data

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Definitions ‘Site’ - means the public area of create.net.

‘Service’ - means the restricted area of create.net accessible via registration.

‘User’ - means a person who uses our Site or has registered to use our Service.

‘Personal Data’ - means any information that can personally identify an individual.

What Information We Collect The legal basis in which we process information we collect is in order for us to provide the Service outlined in our Terms and Conditions and is in our (Impressions Crafts) legitimate interests which are further explained in ‘How We Use The Information Collected’ section of this Policy. We may collect and process various forms of information when you use our Site or Service: ‘User-Provided’ Information - When you use our Site or Service, you may provide Personal Data and we as a result, may collect this. Personal data is any form of information that can identify an individual for example, name, email address, mailing address, and credit card or other billing information. Examples of when this information may be provided include, but are not limited to, when you register to our site, subscribe to our services, complete surveys you have consented to and when you have contacted us.

‘Automatically Collected’ Information - If you use our Site or Service we may automatically collect information about your computer, including, where available, your IP address, operating system and browser type. We achieve this by using cookies and other forms of technology. All of the information that is automatically collected is statistical data about our Users browsing actions and patterns. Some of this information is stored for security purposes so we can alert you of any suspicious activity on your account.

‘User Collected’ Information - We may collect personal data to ensure full functionality of the features provided depending on how you, the User, use our Service. For example, we may store names, mailing addresses and contact numbers (amongst other information) of your customers so we can fulfil any orders that are placed through our Site.

‘Third-Party’ Information - Integrations from third-party services available through our Service will give us access to certain personal data in order for us to provide full functionality of the respective integration. For example, the Facebook integration tool will give us access to your name and other personal information required by the service. By agreeing to this Policy, you authorise us to access and store any Personal Data, including that of your users or customers, that may be required. As mentioned above, each User is responsible for providing notice to their customers or users detailing what Personal Data may be stored and processed through our Service, and the reasons for doing so. We will only have access and thus use any Personal Data that is essential and will not disclose any of the information shared via these integrations. Please be aware that each third-party service will have their own privacy policy so be sure to check with each service for exactly what information they make available to us.

How We Use The Information Collected We use the information that we collect in a variety of ways during the provision of our services and operation of our business, including the following:

Operations To ensure that all the features we provide are available, functional and maintained as per the specifications advertised To carry out our obligations arising from any contracts entered between you and us

To carry out any business essential administrative processes To allow you to participate in interactive features of our Service, when you choose to do so To enhance the Service we provide by developing new features, and improving functionality of existing features Communications To enable our team to provide support to Users when requested or required to do so Investigate any issues that arise from using our Service

To notify you of any changes to our Service To provide any information you have requested or that we feel may be of genuine interest to you. These include updates about the services we offer, promotions and general business information which may or may not be connected to third parties we work with.

You have the right to opt-out of receiving any promotional information as detailed below under ‘Your Rights’ of this policy.

How We Store the Information We Collect When your information is submitted to us, we use it to ensure that appropriate security measures are in place to ensure your information is protected. These safeguards are implemented to ensure that personal data in our possession is not subject to any unlawful forms of processing which include accidental loss, unauthorised access or disclosure.

Our Site and Service have Secure Socket Layer (SSL) encryption present amongst other general security measures such as firewalls and password protection to certain areas of our Service. Our employees are trained to ensure that all administrative processes are followed to ensure that your data is handled and processed accordingly. These measures are regularly reviewed to ensure that your personal data is being stored in the most secure way possible.

The data we collect from you may be processed, transferred and stored using various services integral to our business operations. This information is gathered only for use by our staff who are engaged in, amongst other things, the fulfilment of your order and for mailing purposes. By submitting your personal data to us, you agree to this transfer, storing or processing. We have ensured that all services we use to transfer, store and/or process data, in the EEA, have been verified to ensure that they are compliant with the European Union’s General Data Protection Regulation (GDPR) and any other respective legal framework that applies to that particular service. Further to this, we will continually monitor said services to ensure compliance is still being achieved at any given time and the data they hold is stored in a safe and satisfactory manner using the most up to date security measures. We will, to the best of our knowledge, not process, store or transfer any data to any service that does not comply with the GDPR or have adequate security measures in place to protect your personal data. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure Of Information We will only disclose your information to any third-parties as detailed in this Policy and under the following circumstances:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Impressions Crafts or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. To ourdomain name registries, in order to register domains on your behalf. To facilitate payment (for example, Paypal). If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Impressions Crafts, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. In order for them to provide you with information about goods and services which may be of interest to you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you can do so by contacting [email protected]. For more information, please see the ‘Your Rights’ section of this Policy.

We do not disclose any personally-identifiable information about individuals to our advertisers.

We may make use of the Personal Data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to a target audience. Our Site may, from time to time, contain links to and from the websites of our partner networks, such as Facebook, Twitter, Instagram and Pinterest, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Please check these policies before you submit any personal data to these websites.

Children's Privacy Protecting the privacy of children is particularly important in data protection. As stated in our Terms and Conditions, anyone under the age of 18 is not eligible to use our Service. We do not knowingly collect any Personal Data of anyone younger than 18 unless parental consent has been obtained prior to using our Service. If you are under the age of 18 and we have not been provided clear parental consent, then please do not use or access our Service at any time. If we become aware of any personal data that has been gathered on a child who is under the age of 18 without parental consent, we will take the appropriate action to ensure it is removed from our system. If you, as a parent or guardian, discover that your child (under the age of 18) is using our Service without your consent, please notify us at [email protected] and will we take the relevant action to ensure the Personal Data of the child is erased.

Access To Information & Your Rights We are committed to protecting and respecting your privacy within your account. Under the GDPR, as a User of our Service, you have several rights in relation to your personal data which include: The right of access - you have the right to know exactly what information we hold about you and how we process it. The right of rectification - you have the right to have your personal data rectified if it is incorrect or incomplete.

The right to be forgotten - You have the right to have your personal data removed or deleted without a specific reason for doing so. This is also known as ‘the right to erasure’.

The right to restrict processing - an individual's right to block or suppress processing of their personal data.

You have the right to block your personal data from being processed. The right to data portability - you have the right to request the personal data we hold about you for your own use.

As a User, you can access, change and delete certain types of data that we hold about you within your account. For more information on what personal information you can access in your account, please contact [email protected] you wish to exercise any of your rights in accordance with the GDPR, please contact us with the specific request using the contact details located under the ‘Contact Us’ section of this Policy.

The action taken will be free of charge, provided in an easily accessible format (if applicable) and actioned within 30 days, where possible. If you have concerns about the way we handle your personal data, you can contact the ICO or raise a complaint by contacting [email protected] and we will investigate accordingly. Data Retention We will continue to retain any information collected from a User of our Service as long as the Users account is deemed active. When a Users account is deemed inactive, we will remove information as set out below: Content of trial accounts, that have been inactive (no log in) for 6 months, will be automatically deleted. Content of closed accounts that were once subscribed to our Service, that have been inactive for 12 months, will be automatically deleted.

We may still hold personal information of inactive accounts under the following conditions: If required to do so in order for us to continue our duties as a domain registrar or other domain hosting services If required for financial records in line with UK accounting and taxation laws (for a period of at least 6 years, plus the current year)

As set out in the ‘Your Rights’ section of this policy, if you wish to correct or request deletion of your information before the 6 month time frame has expired, please contact [email protected] the relevant request. Contact Us You can contact us at any time if you have any questions, comments or requests regarding this Privacy Policy using the following information: Unit Q Dagfields Craft & Antique Centre, Crewe Road, Walgherton Nantwich Cheshire CW5 7LG. [email protected] Alternatively, you can use the Contact Us page on our site. Changes to this Policy Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Last edited: 15/05/18

Google Analytics

Analytics We use Google Analytics to measure traffic to our Site and understand how Users move around and use our Service. We use this information to enhance the Site and Service we provide to ensure that Users get the best experience possible. We also use Google Analytics to monitor aggregate information of your website which helps us monitor the performance of features we offer within our Service to ensure full functionality. The information gathered also enables us to improve these features in the future. All of the information we collect from Google Analytics is aggregate and will not be disclosed with any other third parties. By agreeing to this Privacy Policy, you agree to the use of Google Analytics. Google may use the data collected to assess activity on our site. As Google is a separate entity to us, it has its own privacy policy which we recommend you review. Further information specific to Google analytics and how they secure the data collected can be found here.

Privacy and Cookies

Cookies are very small text files that websites install on visitors’ devices for a number of reasons, such as to enable shopping baskets to work correctly and, at the other end of the spectrum, to allow advertising to become more targeted and personalised.This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.This website sets targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Impressions Crafts is the trading name for Impressions Crafts Ltd Co reg no 5418222 Vat registered in the UK 866-0302-36